The Railway Managers Standards
City & Guilds Rail Operations NVQ Level 3

This qualification is intended to help you stay at the top of current development trends in the Rail Industry.

7589 Rail Operations Management NVQ Level 3

Over 28 units of competence covering every grade of frontline railway management.

NATIONAL VOCATIONAL QUALIFICATIONS

Each industry sector has agreed NVQ national occupational standards for people who work within it. These standards define the skills, knowledge and understanding required at each NVQ level. The achievement of an NVQ is confirmed on the demonstration of competence through workplace observations and related knowledge. The evidence will be judged against occupational NVQ Standards, these are delivered and monitored by an Awarding Body such as City & Guilds.

7589 Rail Operations Management NVQ level 3 is tailored to encompass every training need the front line Manager requires. It equips the candidates with a vision of leadership excellence that will motivate, inspire and encourage.

Every aspect of the front line manager's role is covered, from effective team leadership and communication skills to allocating turn of duties, monitoring and assessing the quality of work and making assessment decisions.

The programme will equip candidates with the skills to respond and investigate incidents in line with their designated role, follow company procedures in reporting their findings and making improvement recommendations to prevent reccurrence.

Pathways for the following grades

Area Operations Managers, Driver Managers, Conductor Managers, Group Station Managers, Control Room Manager, Fleet Manager etc

KEY AREAS COVERED

  • team leading, team management
  • providing information, giving and receiving feedback
  • supporting, coaching and mentoring the team
  • developing presentation and briefing skills
  • planning and managing the assessment system
  • recording assessment outcomes and keeping records
  • investigating incidents / accidents within your role
  • conducting investigative interviews, questioning skills
  • collating all relevant evidence, reporting findings and making improvement recommendations

WHAT IS INVOLVED?

Enrolment on a training programme covering:

  • introduction to the 7589 Rail Operations Management NVQ Level 3
  • management and team leadership skills
  • communication, presentation and team leadership skills
  • assessment skills using a range of assessment methods
  • questioning technique and interviewing skills
  • incident / accident investigation in the railways
  • collation of relevant evidence, available and perishable
  • report writing, detailed findings and conclusion
  • realistic and practical recommendations identified

The standard is made of 28 units, the candidate must complete a minimum of 8 units, 4 mandatory and a further 4 work related units (optional)

What is available?

MANDATORY UNITS

  1. 1 plan and manage your own duties & responsibilities
  2. 2 communicate relevant information in your area of control
  3. 3 implement & maintain company H & S policy
  4. 4 develop good working relationship with colleagues
  5. OPTIONAL - 5 allocate turns of duties and manage attendance
  6. OPTIONAL - 6 monitor and assess the quality allocated work in your area of responsibility
  7. OPTIONAL - 7 demonstrate leadership and decision making in your area of responsibility
  8. OPTIONAL - 8 provide leadership for your team
  9. OPTIONAL - 9 ensure compliance with H & S policy in your area of responsibility
  10. OPTIONAL - 10 conduct relevant risk assessment in the workplace
  11. OPTIONAL - 11 take appropriate actions to reduce risks in the workplace
  12. OPTIONAL - 12 manage difficult situations within the limit of own authority
  13. OPTIONAL - 13 ensure suitable customer environment is maintained in your area of control
  14. OPTIONAL - 14 provide impartial product and service selling in the rail industry
  15. OPTIONAL - 15 identify and manage income in the rail industry
  16. OPTIONAL - 16 implement revenue protection in the rail industry
  17. OPTIONAL - 17 maintain crowd control in the rail industry
  18. OPTIONAL - 18 interpret legal and organisational standards to ensure safe practice
  19. OPTIONAL - 19 liaise, communicate and manage out of course situations
  20. OPTIONAL - 20 identify and implement protection arrangement in the rail industry
  21. OPTIONAL - 21 respond and investigate incidents in the rail industry
  22. OPTIONAL - 22 carry out investigative interviews, report finding and make improvement recommendations
  23. OPTIONAL - 23 manage critical information systems in the rail industry
  24. OPTIONAL - 24 control routine outages of plants and equipment in the rail industry
  25. OPTIONAL - 25 close and restore rail infrastructure for operations
  26. OPTIONAL - 26 supervise fault management in rail equipment and systems
  27. OPTIONAL - 27 manage suppliers and contractors obligation to infrastructure services
  28. OPTIONAL - 28 supervise service provision for rail operation

To achieve this award Driver Managers must complete the following eight units:

  1. Plan and manage your own duties & responsibilities
  2. Communicate relevant information in your area of control
  3. Implement & maintain company H & S policy
  4. Develop good working relationships with colleagues
  5. Allocate, monitor and assess the quality of work in your teams
  6. Provide leadership for teams
  7. Respond and investigate incidents in the rail industry (in line with company procedures)
  8. Carry out investigative interviews, collate related evidence, report finding and make improvement recommendations

Key areas covered:

  • Team leading, team management
  • Providing information, giving and receiving feedback
  • Supporting, Coaching and Mentoring the team
  • Development presentation and briefing skills
  • Planning and managing assessment systems
  • Record assessment outcomes and keep records
  • Investigating incidents / accidents within your role
  • Conducting investigative interviews, questioning skills
  • Collating all relevant evidence, reporting findings and making improvement recommendations

What is involved?

Enrolment on a training programme covering:

  • Introduction to the 7589 Rail Operations Management NVQ Level 3
  • Management and team leadership skills
  • Communication, Presentation and Team Briefing skills
  • Assessment skills using a range of assessment methods
  • Questioning technique and interviewing skills
  • Incident / accident investigation in the railways
  • Collation of relevant evidence, available and perishable
  • Report writing, detailed finding and conclusion
  • Realistic and practical recommendations identified

Candidates for the Incident Accident Investigation will be accredited with the following two units:

21: Respond to and investigate incidents in the rail industry (in line with your company procedures)

22: Carry out investigative interviews, collate related evidence, report findings and make improvement recommendations.

Key areas covered:

  • Making initial response to out of course situations
  • Gathering and preserving related evidence
  • Conducting investigations in line with company procedures
  • Assessing the appropriate evidence and its relevance
  • Understanding the various factors involved including the human factors
  • Establish Immediate, Basic and Underlying causes
  • Reach conclusions and make clear recommendations to prevent reoccurrence

What is involved?

  • The process of conducting investigatory interviews
  • Understanding perishable / non perishable, primary / secondary sources of evidence
  • Using different techniques including acci'maps, tree of cause, the five whys and fishbone etc
  • Human factors influences on individuals and group behaviour
  • Personal factors, fitness, attitude, skills, training and competence
  • Job factors, equipment, automation, human errors, working conditions, shift patterns etc
  • Organisational factors, PPM (public performance measure), health and safety culture, franchise commitments
  • Report Writing: format, key facts, details, summary & sequence of events, summary of evidence, factors for consideration, conclusions, signature sheets, recommendations, appendices

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