Selecting The Right Course Could Not Have Been Made Easier

Assessor - Assessing Competence in the Work Environment

RQF/City & Guilds Level 3 Award 6317-31

 
 
 
 
Internal Verifier - Verifying & Assuring the Quality of Assessment
 
RQF/City & Guilds Level 4 Award/Certificate
 
 
 
 
 
Learning and Development
 
RQF & City & Guilds Diploma Level 3/4
 
 
 
 
Incident Accident Investigation (incorporating Root Cause Analysis)
 

City & Guilds Rail Operations NVQ Level 3 7598-01 for Frontline Managers

Introduction to Incident and Accident Investigation RCA

AIM

To provide candidates with the skills to investigate an incident / accident to determine the immediate, underlying and basic causes.

OBJECTIVES

At the completion of the programme delegates will be able to:

  • implement effective interviewing techniques
  • methodically collate and evaluate evidence
  • use the evidence to identify cause

CONTENT

  •   the need for investigation - statutory requirements
  •   the level of investigation in relation to the severity (actual or potential) of the
      incident/accident
  •   the role of the investigator
  •   identifying sources of evidence
  •   conduct of an investigative interviewer
  •   human factors / job factors
  •   immediate, basic and root causes

PRE-COURSE WORK

Familiarisation with own company's Incident / accident reporting system and Investigation procedure.  Candidates should bring a copy of their company's procedure with them when attending the course.

METHOD

The programme is highly participative throughout, based on simulated incidents and the collation of workplace investigation with group discussions in a supportive environment which maintains the correct balance of learning and enjoyment.

TARGET DELEGATES

Front line managers, team leaders and supervisors.

DURATION

Three days, 09:00 to 16:00 with breaks mid-morning, lunch time and mid-afternoon.

AWARD

City & Guilds Diploma in Rail Services NVQ Level 3 7598-01 Units 320 & 321

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Effective Communication

City & Guilds Rail Operations NVQ Level 3 

 
 
 
Risk Assessment NVQ Level 3 7598-01 Diploma in Rail Services 
 
Units 310 & 311

 

 

 

Effective Team Leadership

 

City & Guilds Rail Operations NVQ Level 3

 
 
 
 
Trainer Training Award / Certificate
 
QCF/City & Guilds NVQ Level 3 6318-03
 
 
 
 
Rail Transport Operations: Drivers
 
City & Guilds/Rail Operations NVQ Level 2

  

 The Railway Managers Standards

 City & Guilds Rail Operations NVQ Level 3

 

 

Rail Transport Operations: Control Room

City & Guilds Rail Operations NVQ Level 2