AIM

To provide candidates with the skills to investigate an incident / accident to determine the immediate, underlying and basic causes.

OBJECTIVES

At the completion of the programme delegates will be able to:

• implement effective interviewing techniques
• methodically collate and evaluate evidence
• use the evidence to identify cause of incident

CONTENT

• the need for investigation - statutory requirements
• the level of investigation in relation to the severity (actual or potential) of the
  incident/accident
• the role of the investigator
• identifying sources of evidence
• how to carry out an investigation
• human factors / job factors
• immediate, basic and root causes

PRE-COURSE WORK

Familiarisation with own company's Incident / accident reporting system and Investigation procedure. Candidates should bring a copy of their company's procedure with them when attending the course.

METHOD

The programme is highly participative throughout, based on simulated incidents and the collation of workplace investigation with group discussions in a supportive environment which maintains the correct balance of learning and enjoyment.

TARGET DELEGATES

Front line managers, team leaders and supervisors.

DURATION

Two days, 09:00 to 16:00 with breaks throughout the two days.

AWARD

City & Guilds Diploma in Rail Services NVQ Level 3 7598-01 Units 320 & 321

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