NVQ Level 3 7598-01: Incident Accident Investigation (incorporating Root Cause Analysis)

Introduction to Incident and Accident Investigation RCA Units 320 & 321


To provide candidates with the skills to investigate an incident / accident to determine the immediate, underlying and basic causes.


At the completion of the programme delegates will be able to:

  • implement effective interviewing techniques
  • methodically collate and evaluate evidence
  • use the evidence to identify cause of incident


  • the need for investigation - statutory requirements
  • the level of investigation in relation to the severity (actual or potential) of the
  • the role of the investigator
  • identifying sources of evidence
  • how to carry out an investigation
  • human factors / job factors
  • immediate, basic and root causes


Familiarisation with own company's Incident / accident reporting system and Investigation procedure. Candidates should bring a copy of their company's procedure with them when attending the course.


The programme is highly participative throughout, based on simulated incidents and the collation of workplace investigation with group discussions in a supportive environment which maintains the correct balance of learning and enjoyment.


Front line managers, team leaders and supervisors.


Two days, 09:00 to 16:00 with breaks throughout the two days.


City & Guilds Diploma in Rail Services NVQ Level 3 7598-01 Units 320 & 321

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