Effective Communication
City & Guilds Rail Operations NVQ Level 3

Attending candidates can achieve unit 2: Communicate and Manage Information in the Rail Industry from the Rail Operations Standards Level 3.

Communication is the life blood of any industry.

Programme Aims:

  • To release hidden potential and to provide a structured and winning approach to internal communication in a changing work environment.


At the completion of the programme delegates will be able to:

• Identify the structure and effectiveness of communication in winning teams.
• Be Aware of the functions that may inhibit team working.
• Appreciate the effects good communications could have in a changing work environment.
• Recognise the benefits of effective communication skills, using a variety of methods.
• Lead team briefing sessions giving and receiving feedback, communicating V.H.F.
• Strengthen their current approach to communication, to support business needs.
• Develop and implement effective communication skills.
• Evaluate and develop own practice through feedback.
Target Groups:
Anyone with the responsibility to communicate internally and externally.






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