To achieve this level candidates must complete five core mandatory units common to each group and four or five optional units reflecting their job roles and responsibilities:

201: Prepare to undertake duties (mandatory)

202: Assist in the provision of a safe and secure work environment (mandatory)

203: Obtain and communicate information (mandatory)

204: Develop and maintain productive working relationships (mandatory)

205: Maintain & develop you knowledge, understanding & skills (mandatory)

In addition to the above, each pathway has other mandatory units and, in some cases, optional units, as set out below.

Rail Transport Operations (Control Room Operations) - Mandatory Units

216: Monitor and ensure the provision of services to the railway

217: Identify and respond to deviations from the planned service

218: Implement plans to meet operational requirements

219: Operate control room equipment to meet operation requirements

220: Develop and maintain effective relationships with customers and suppliers

Rail Transport Operations (Control Room Operations) - Optional Units

221: Provide protection to meet operational requirements

222: Identify and react to symptoms of engineering faults and failures

223: Control the utilization of rolling stock to meet maintenance requirements

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